Delete your eZono Cue Cards account
This page explains how to delete your account and the personal data linked to it. The eZono Cue Cards Android app is published by eZono AG.
How to request deletion
- Cancel your subscription first, if you have one. Deleting your account does not cancel it.
Open your Google Play subscriptions (or in the Google Play app, go to Payments & subscriptions → Subscriptions) and cancel eZono Cue Cards. Google explains the steps in Cancel, pause, or change a subscription on Google Play. - Press Request account deletion below and confirm the two points.
Your email app then opens with the message already written for you. - Send the email from the Google address you sign in to Cue Cards with.
We use the sender’s address to find your account.
To see which address that is, open Cue Cards and go to Settings → Account.
Sending from a different address? Type your Cue Cards sign-in address into the message. If you no longer have the app and are not sure which address you used, list every address it might be – we will check them all. - We confirm by email.
You receive an email once your account and data have been deleted.
If the link does not work, email datenschutz@ezono.com with the subject “Cue Cards account deletion request”.
What gets deleted
| Data | What happens |
|---|---|
| Your account record — email address, user ID, account type, subscription status and account timestamps | Deleted |
| Your user profile | Deleted |
| Your purchase and entitlement history | Deleted, except for records we must keep under German commercial and tax law (see below) |
| App settings and downloaded procedures on your device | Removed when you uninstall the app or clear its data in Android Settings |
What we have to keep, and for how long
We delete all your data when we process your request, with one exception: German commercial and tax law requires us to keep records of completed purchases for a fixed period.
We keep only what the law requires, use it for nothing else, and delete it as soon as that period ends.
Questions
Our Data Protection Officer is:
Deutsche Datenschutz Consult GmbH, Christoph Heinrich
Stresemannstraße 29, 22769 Hamburg, Germany
Telephone: +49 40 228 60 70 402
Email: datenschutz@ezono.com
See also our privacy policy.