{"id":13253,"date":"2026-10-05T13:05:37","date_gmt":"2026-10-05T13:05:37","guid":{"rendered":"https:\/\/www.ezono.com\/?page_id=13253"},"modified":"2026-10-05T14:43:43","modified_gmt":"2026-10-05T14:43:43","slug":"cue-cards-android-delete-account","status":"publish","type":"page","link":"https:\/\/www.ezono.com\/en\/cue-cards-android-delete-account\/","title":{"rendered":"Delete your eZono Cue Cards account"},"content":{"rendered":"<p><body><\/p>\n\n<h1 class=\"wp-block-heading has-text-color\" style=\"color:#19415c\">Delete your eZono Cue Cards account<\/h1>\n\n<p class=\"wp-block-paragraph\">This page explains how to delete your account and the personal data linked to it. The eZono Cue Cards Android app is published by eZono AG.<\/p>\n\n<h2 class=\"wp-block-heading has-text-color\" style=\"color:#19415c\">How to request deletion<\/h2>\n\n<ol id=\"cc-delete-steps\">\n  <li><strong>Cancel your subscription first, if you have one. Deleting your account does not cancel it.<\/strong>\n  <br\/>\n  <small>Open your\n  <a style=\"color:#3a72b5;text-decoration:underline\" href=\"https:\/\/play.google.com\/store\/account\/subscriptions?hl=en\">Google Play subscriptions<\/a>\n  (or in the Google Play app, go to <em>Payments &#038; subscriptions \u2192 Subscriptions<\/em>)\n  and cancel eZono Cue Cards. Google explains the steps in\n  <a style=\"color:#3a72b5;text-decoration:underline\" href=\"https:\/\/support.google.com\/googleplay\/answer\/7018481?hl=en\">Cancel, pause, or change a subscription on Google Play<\/a>.<\/small><\/li>\n  <li><strong>Press <em>Request account deletion<\/em> below and confirm the two points.<\/strong>\n  <br\/>\n  <small>Your email app then opens with the message already written for you.<\/small><\/li>\n  <li><strong>Send the email from the Google address you sign in to Cue Cards with.<\/strong>\n  <br\/>\n  <small>We use the sender\u2019s address to find your account.\n  <br\/>\n  To see which address that is, open Cue Cards and go to <em>Settings \u2192 Account<\/em>.\n  <br\/>\n  Sending from a different address? Type your Cue Cards sign-in address into the message.\n  If you no longer have the app and are not sure which address you used, list every address\n  it might be \u2013 we will check them all.<\/small><\/li>\n  <li><strong>We confirm by email.<\/strong>\n  <br\/>\n  <small>You receive an email once your account and data have been deleted.<\/small><\/li>\n<\/ol>\n<p style=\"text-align:center;margin-top:32px\">\n  <a id=\"cc-delete-request\" style=\"display:inline-block;background:#c9302c;color:#ffffff;text-decoration:none;font-weight:600;padding:11px 24px;border-radius:8px\" href=\"mailto:datenschutz@ezono.com?subject=Cue%20Cards%20account%20deletion%20request&#038;body=Please%20delete%20my%20eZono%20Cue%20Cards%20account%20and%20all%20personal%20data%20associated%20with%20it.%0A%0AAccount%20email%20%28fill%20in%20only%20if%20different%20from%20the%20sender%20of%20this%20message%29%3A%0A%0AI%20understand%20that%20deletion%20is%20permanent%2C%20that%20procedures%20I%20have%20purchased%20cannot%20be%20restored%20afterwards%2C%20and%20that%20this%20request%20does%20not%20cancel%20a%20Google%20Play%20subscription.%0A\">Request account deletion<\/a>\n<\/p>\n<p style=\"margin-top:24px\">\n  If the link does not work, email\n  <a style=\"color:#3a72b5;text-decoration:underline\" href=\"mailto:datenschutz@ezono.com\">datenschutz@ezono.com<\/a> with the subject\n  \u201cCue Cards account deletion request\u201d.\n<\/p>\n<dialog id=\"cc-delete-confirm\" aria-labelledby=\"cc-delete-confirm-title\">\n  <form method=\"dialog\">\n    <h3 id=\"cc-delete-confirm-title\">Before you continue<\/h3>\n    <p>Please confirm both points.<\/p>\n    <label>\n      <input type=\"checkbox\"\/>\n      <span><strong>I have cancelled my subscription, or I do not have one.<\/strong>\n      Deleting my account does not cancel a Google Play subscription and does not issue a refund.\n      <small><a style=\"color:#3a72b5;text-decoration:underline\" href=\"https:\/\/play.google.com\/store\/account\/subscriptions?hl=en\" target=\"_blank\" rel=\"noopener\">Open Google Play subscriptions<\/a><\/small><\/span>\n    <\/label>\n    <label>\n      <input type=\"checkbox\"\/>\n      <span><strong>I understand that deletion is permanent.<\/strong>\n      My purchased procedures cannot be restored, and I would need to purchase them again.<\/span>\n    <\/label>\n    <div>\n      <button value=\"back\">Go back<\/button>\n      <button type=\"button\" data-cc-proceed=\"\" disabled=\"disabled\">Continue to email<\/button>\n    <\/div>\n  <\/form>\n<\/dialog>\n<style>\n  #cc-delete-steps li { margin: 0 0 12px; }\n  #cc-delete-steps li::marker { font-weight: 700; }\n  #cc-delete-steps small { font-size: 14px; }\n  #cc-delete-request:hover { background: #a82824 !important; }\n  #cc-delete-confirm {\n    width: min(480px, calc(100% - 32px)); padding: 24px;\n    border: 1px solid #dfdfdf; border-radius: 8px; color: #5a5a5a;\n  }\n  #cc-delete-confirm::backdrop { background: rgba(0, 0, 0, 0.45); }\n  #cc-delete-confirm h3 { margin: 0 0 6px; color: #19415c; }\n  #cc-delete-confirm label {\n    display: flex; gap: 10px; align-items: flex-start;\n    padding: 12px; margin: 0 0 8px; border: 1px solid #e6e6e6; border-radius: 8px;\n    font-size: 14px; line-height: 1.5; cursor: pointer;\n  }\n  #cc-delete-confirm label small { display: block; margin-top: 10px; }\n  #cc-delete-confirm input { flex: none; width: 18px; height: 18px; margin: 2px 0 0; accent-color: #c9302c; }\n  #cc-delete-confirm div { display: flex; flex-wrap: wrap; justify-content: flex-end; gap: 10px; margin-top: 18px; }\n  #cc-delete-confirm button {\n    font: inherit; padding: 10px 20px; border-radius: 8px; cursor: pointer;\n    border: 1px solid #dfdfdf; background: #ffffff; color: #5a5a5a;\n  }\n  #cc-delete-confirm [data-cc-proceed] { background: #c9302c; border-color: #c9302c; color: #ffffff; }\n  #cc-delete-confirm [data-cc-proceed]:hover { background: #a82824; border-color: #a82824; }\n  #cc-delete-confirm [data-cc-proceed]:disabled { background: #e5a9a7; border-color: #e5a9a7; cursor: not-allowed; }\n<\/style>\n<script>\n  (function () {\n    var link = document.getElementById('cc-delete-request');\n    var dialog = document.getElementById('cc-delete-confirm');\n    if (link && dialog && typeof dialog.showModal === 'function') {\n      var boxes = dialog.querySelectorAll('input[type=\"checkbox\"]');\n      var proceed = dialog.querySelector('[data-cc-proceed]');\n      var update = function () {\n        var allChecked = true;\n        for (var i = 0; i < boxes.length; i++) {\n          if (!boxes[i].checked) {\n            allChecked = false;\n          }\n        }\n        proceed.disabled = !allChecked;\n      };\n      for (var i = 0; i < boxes.length; i++) {\n        boxes[i].addEventListener('change', update);\n      }\n      link.addEventListener('click', function (event) {\n        event.preventDefault();\n        for (var i = 0; i < boxes.length; i++) {\n          boxes[i].checked = false;\n        }\n        update();\n        dialog.showModal();\n      });\n      proceed.addEventListener('click', function () {\n        dialog.close();\n        window.location.href = link.href;\n      });\n    }\n  })();\n<\/script>\n\n<h2 class=\"wp-block-heading has-text-color\" style=\"color:#19415c\">What gets deleted<\/h2>\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Data<\/th><th>What happens<\/th><\/tr><\/thead><tbody><tr><td>Your account record \u2014 email address, user ID, account type, subscription status and account timestamps<\/td><td>Deleted<\/td><\/tr><tr><td>Your user profile<\/td><td>Deleted<\/td><\/tr><tr><td>Your purchase and entitlement history<\/td><td>Deleted, except for records we must keep under German commercial and tax law (see below)<\/td><\/tr><tr><td>App settings and downloaded procedures on your device<\/td><td>Removed when you uninstall the app or clear its data in Android Settings<\/td><\/tr><\/tbody><\/table><\/figure>\n\n<h2 class=\"wp-block-heading has-text-color\" style=\"color:#19415c\">What we have to keep, and for how long<\/h2>\n\n<p class=\"wp-block-paragraph\">We delete all your data when we process your request, with one exception: German commercial and tax law requires us to keep records of completed purchases for a fixed period.<\/p>\n\n<p class=\"wp-block-paragraph\">We keep only what the law requires, use it for nothing else, and delete it as soon as that period ends.<\/p>\n\n<h2 class=\"wp-block-heading has-text-color\" style=\"color:#19415c\">Questions<\/h2>\n\n<p class=\"wp-block-paragraph\">Our Data Protection Officer is:<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Deutsche Datenschutz Consult GmbH<\/strong>, Christoph Heinrich<br\/>Stresemannstra\u00dfe 29, 22769 Hamburg, Germany<br\/>Telephone: +49 40 228 60 70 402<br\/>Email: <a style=\"color:#3a72b5;text-decoration:underline\" href=\"mailto:datenschutz@ezono.com\">datenschutz@ezono.com<\/a><\/p>\n\n<p class=\"wp-block-paragraph\">See also our <a style=\"color:#3a72b5;text-decoration:underline\" href=\"https:\/\/www.ezono.com\/en\/cue-cards-android-privacy-policy\/\">privacy policy<\/a>.<\/p>\n<p><\/body><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Delete your eZono Cue Cards account This page explains how to delete your account and the personal data linked to it. The eZono Cue Cards Android app is published by eZono AG. How to request deletion Cancel your subscription first, if you have one. Deleting your account does not cancel it. Open your Google Play<\/p>\n","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-13253","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.ezono.com\/en\/wp-json\/wp\/v2\/pages\/13253","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ezono.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ezono.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ezono.com\/en\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ezono.com\/en\/wp-json\/wp\/v2\/comments?post=13253"}],"version-history":[{"count":3,"href":"https:\/\/www.ezono.com\/en\/wp-json\/wp\/v2\/pages\/13253\/revisions"}],"predecessor-version":[{"id":13263,"href":"https:\/\/www.ezono.com\/en\/wp-json\/wp\/v2\/pages\/13253\/revisions\/13263"}],"wp:attachment":[{"href":"https:\/\/www.ezono.com\/en\/wp-json\/wp\/v2\/media?parent=13253"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}